FAQ

Hours of Operation

Payment Methods Accepted

Qualifying for Free Shipping

Standard, free shipping is available within the lower 48 states for orders totaling $250 or more. Expedited shipping will be at cost to the customer.

Our free shipping offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship, via FedEx, UPS, or USPS.

Please note that many of our items will require a signature when they arrive. an answer.

Conditions of Use

By visiting or purchasing from axionind.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.

Shipping Turnaround Time

Axion Industries does not report inventory levels or stock status on our website as part of the normal shopping experience, though most orders placed on a weekday before 1pm MST will ship the same day.

Orders requiring additional verification may need additional processing time.

Items on “Backorder” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.

“Custom” items may take as little as two weeks or as much as 60 days as it depends on the manufacturer and their timelines for completion.

Expedited delivery needs must be given to us ahead of ordering. This allows us to see whether we are able to accommodate this request (to see if it is in stock). If we can accommodate expedited shipping, it will be at cost to you.

Conditions of Use

Shipping Transit Times

The delivery time of your package primarily depends on the shipping carrier and the shipping timeframe selected. When selecting the shipping timeframe for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days.

As an example, FedEx transit times are as follows:

Express - Transit time of 1-3 Business Days
Ground - Transit time of 1-5 Business Days

Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier.

For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details.

Conditions of Use

International Shipping

Axion Industries ships packages all over the globe, though if you are not within the lower 48 United States, you will be charged shipping.

These shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments, are the buyer’s responsibility and will not be paid or reimbursed by Axion Industries.

By law, Axion Industries is required to list all package contents at the actual purchase price. If a package is refused, rather than pay any importation fees, Axion Industries reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies below the Shipping section on this page.

Conditions of Use

APO / PO BOX SHIPMENTS

Shipments going to an APO or PO Box will be delivered by United States Postal Service (USPS). Please be aware that USPS has size restrictions on shipments going to APO’s and PO Boxes. If it's too large, we are unable to ship it.

Conditions of Use

Shipping to Non-Billing Address

We offer shipping to alternate addresses for existing customers or verified customers only.

Unlike other online retailers, we do not strictly ship to billing addresses, as long as you are able to verify your transaction.

Please contact us, prior to ordering, so that we can speed up the verification process for you.

Conditions of Use

Out-of-Stock Orders

If an order is placed for a product that is on “Back Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available.

Axion Industries reserves the right to split your order into multiple shipments, without notification, in an attempt to try and get your products to you sooner.

Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.

Damaged Shipment

If your shipment becomes damaged in transit, please inspect the contents for damage and if it’s found, refuse delivery if possible, then notify one of our customer service representatives immediately.

Do not discard any boxes or packaging materials that were included with the shipment.

You must file a claim with Axion Industries within three (3) business days of receiving the order and once approved, ship back all original products in its original packaging materials within five (5) business days of the approval. Should you fail to meet these requirements, Axion Industries reserves the right to deny the claim. Axion Industries is not liable for damage claims that are denied due to customer negligence.

Approved claims that require a refund will take 2-5 business days to process, depending on your bank’s processing times.

Lost Shipment

Return Policy

Products sold by Axion Industries are covered by our Standard Return Policy and may be returned within 30 days of the original invoice date for a refund (a restocking fee plus return shipping fees will apply - see "Product Refunds" section below).

All returns require a written approval from Axion Industries. Shipping charges are strictly non-refundable. For more information regarding our shipping refund policy, please refer to the "Product Refunds" section below.

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products (see "Non-Returnable Items" section below). Failure to comply with the terms stated herein, may result in delayed return processing and/or refusal of returned packages.

Returned items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

Non-Returnable Items

Axion Industries often sell items that are not eligible for return. These items are labeled:

All electronics
Open-Box
Clearance
Overstock
Custom
Gift cards

For electronics: Due to the inability to inspect for damage or use, we are unable to accept returns on these. Please make sure to reach out to us to ensure you are getting the correct electronic product before ordering.

For open-box, clearance, and overstock items: These items are sold at greatly-reduced prices therefore, all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items.

Note that while these items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Axion Industries and the manufacturer from any and all responsibility, unless otherwise required by law.

Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.

For custom items: Axion Industries also sells unique and/or custom order items that are oftentimes made-to-order and/or are considered special order items. As such, these items are not eligible for returns or exchanges.

Note that special order items may require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is canceled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs. Please contact us prior to ordering any custom items.

For gift cards: Gift Cards cannot be returned and may not be redeemed for cash. Axion Industries are not responsible for gift cards that are lost, stolen, or used without permission. See more in our FAQ for our policies on gift cards.

Refused/Undeliverable Orders

Refused or undeliverable orders that are returned to our facility will be processed like a standard return. This means all shipping costs, including return shipping charges and any return-to-sender fees, assessed by the shipping carrier, will be deducted from the product refund.

International orders, which have been refused by the receiver or deemed undeliverable by the shipping carrier, may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Axion Industries reserves the right to deduct these additional costs, in addition to all shipping charges, from the product refund.

If you would like to return an item, it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to cause delays in return shipping, as well as incur additional shipping charges.

Refunds Policy

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment, less the 30% restocking fee. The refund will usually appear on your credit statement within 2-5 business days, depending on your bank's processing practices.

Please keep in mind that only returns, which meet all of Axion Industries’ conditions and return policy requirements, will be eligible for a refund.

Axion Industries does not refund shipping charges for returned items, and orders which qualified for free shipping will not receive a refund for the credited shipping charges.

Any customs or duties charges incurred upon returning an international shipment, will be charged to the original form of payment.

Refused or undeliverable orders may also be subject to return shipping fees, duties, taxes, customs charges or brokerage fees.

At the discretion of Axion Industries, items purchased from http://www.axionind.com will subject to a restocking fee of 30% of the item's purchase price, unless otherwise stated. If you have any questions regarding the refund process, please contact one of our customer service representatives.

Store credit: In some cases, restocking fees can be reduced if you choose store credit as your method of refund, which will be remitted to you within seven (7) business days.

Order Cancellation

An item on an order, or an entire order not yet fulfilled (shipped), may be canceled within 30 minutes of placing the order, though it will require a 10% cancellation fee unless you choose store credit or another item for purchase.

Orders that are already fulfilled are not able to be canceled and the Returns Policy will apply.

Exceptions to this policy are for Special Order items that were approved for sourcing by the customer. These items may not be canceled.

Coupon Codes

Coupon Code Not Working

Gift Cards

Gift Cards cannot be returned and may not be redeemed for cash.

Axion Industries Gift Cards are issued and managed by Axion Industries and can only be applied to purchases from http://www.axionind.com.

Axion Industries are not responsible for gift cards that are lost, stolen, or used without permission.

Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card.

Gift Cards are not for resale. Void where prohibited or restricted by law.

Gift Card terms and conditions are subject to change without notice.

Use of a Gift Card is governed by the laws of the State of Arizona.

Product Warranties

Axion Industries does not offer any type of warranty coverage for defective products except those that are manufactured by us. However, the majority of the products available through our website are covered separately under a manufacturer's warranty.

If you recently purchased a product from www.axionind.com and are concerned about the fitment or performance of your item,please contact a member of our customer service department for assistance.

Our customer service representatives can provide limited support, advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments.

If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.

FAQ

Hours of Operation

Payment Methods Accepted

Qualifying for Free Shipping

Shipping Turnaround Time

Shipping Transit Times

International Shipping

APO / PO BOX SHIPMENTS

Shipping to Non-Billing Address

Out-of-Stock Orders

Damaged Shipment

Lost Shipment

Return Policy

Non-Returnable Items

Refused/Undeliverable Orders

Refunds Policy

Order Cancellation

Coupon Codes

Coupon Code Not Working

Gift Cards

Product Warranties

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